Mergehand
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Terms of Service

The contract between Mergehand and the business that uses it.

Effective 1 December 2026

1. About these Terms

  1. These Terms of Service (“Terms”) are a contract between Daniel Vančo, place of business Kukučínova 4, 920 41 Leopoldov, Slovakia, Company ID (IČO) 50676750 (“Mergehand”, “we”, “us”), and the business that signs up for Mergehand (“Customer”, “you”). Our full details are on the company information page.
  2. You accept these Terms by creating an account, accepting an invitation or using the Service. If you accept them for an organization, you confirm that you are authorized to bind it.
  3. The Data Processing Agreement (“DPA”) and the list of subprocessors form part of these Terms. The Privacy Policy explains how we handle personal data for our own purposes.
  4. Definitions:
    • Service – the Mergehand web application, server, Runner Software, agent rules and documentation.
    • Organization – your account in the Service that holds the subscription and the projects.
    • Member – a person you give access to the Service, as owner, admin or member.
    • Seat – one person in your Organization's projects; archived projects don't count.
    • Runner – Mergehand software that a Member installs on a computer or server they control and that starts the Agent.
    • Agent – the AI coding agent (Claude Code by Anthropic) that the Runner starts in an isolated container with the Member's own AI account.
    • Customer Content – code, repositories, issues, comments, attachments, instructions and other data that you or your Members put into the Service or connect to it.
    • Output – plans, code changes, commits, review comments, reports, documentation and other results that the Agent or the Service produces for you.

2. Business use only

  1. The Service is offered only to businesses and other organizations for professional use. It is not offered to consumers. When you sign up, you confirm that you act for a business, not as a consumer.
  2. If we find that an account is used by a consumer, we may close it and refund any prepaid fees for the unused period.
  3. Because the contract is concluded between businesses, the parties exclude § 5(3) to (6) of Slovak Act No. 22/2004 Coll. on Electronic Commerce, as § 5(7) of that Act allows.

3. The Service and where it runs

  1. Mergehand lets a team hand tasks from its issue tracker to an AI agent. The Agent plans the work, changes code on a branch, runs your project's checks and prepares a merge request; it also reviews code and writes documentation. People approve the steps that matter.
  2. The Agent runs on your Runner, on machines you control. Repositories are cloned, built and tested there. Your AI sign-in or API key stays on the Runner; we never receive it.
  3. Our server in the European Union stores what the Service needs: accounts, project settings, tasks, integration tokens (encrypted) and what runs produce – plans, reports, review drafts and run logs. Run logs and review data can contain excerpts of your code, such as tool output, diffs and files used to prepare a project's environment. What is stored where, and for how long, is on the security page and in the DPA.
  4. The server works with your code host and issue tracker using the tokens you give it: it reads what the Service needs and, after approval, pushes branches, opens merge requests and posts review drafts.

4. Accounts, seats and fair use

  1. A Seat is one person. The Agent on their Runner works for the projects that person is a member of, and a Seat is not shared between people.
  2. Each Member uses their own Runner and their own AI account. One AI account must not be used by several Mergehand accounts; we may notify your admins about such sharing and block it, because it breaks your AI provider's terms.
  3. Keep sign-in details secure. We recommend two-factor authentication for every Member. You are responsible for what happens under your Members' accounts; tell us at security@mergehand.com if you suspect unauthorized use.
  4. Owners and admins manage Members and make sure Members follow these Terms. Keep your account details, including your organization's name, accurate.

5. Your AI provider

  1. The Agent is Claude Code by Anthropic. Each Member needs their own account with Anthropic – a Claude subscription or an API key – and must follow Anthropic's terms and Usage Policy.
  2. Mergehand does not sell, resell, pay for or broker AI model usage. Anthropic bills you directly. Members sign in on their Runner through Anthropic's own sign-in, in unmodified Claude Code; Mergehand does not receive or store AI credentials.
  3. Whether Anthropic may use your data to train its models depends on your Anthropic plan and settings (see Anthropic's legal center). For business code we recommend Claude Team, Claude Enterprise or an API key under Anthropic's commercial terms. Choosing the plan and settings is your responsibility.
  4. Anthropic is not our subprocessor. What the Agent sends to Anthropic is processed under the agreement between you (or your Member) and Anthropic.
  5. We are not responsible for the availability, limits, prices or terms of Anthropic's services. If a change on Anthropic's side makes the Service impossible or materially different, we may change or end the affected part. If we end the Service for this reason, we refund prepaid fees for the unused period.
  6. Mergehand is an independent product. It is not made, endorsed or sponsored by Anthropic. Claude and Claude Code are trademarks of Anthropic, PBC.

6. Runner software license

  1. The Runner, its container images and scripts, and the agent rules, prompts and skills delivered with it (“Runner Software”) are our work protected by copyright.
  2. We grant you a non-exclusive, worldwide, non-transferable and non-sublicensable license, for the duration of your trial or subscription and for your number of Seats, to install and use the Runner Software only to use the Service.
  3. You may not distribute, sell or rent the Runner Software, use its agent rules or prompts outside Mergehand, or modify, decompile or reverse engineer it, except where mandatory law allows it.
  4. The license ends when your subscription ends. You then stop using the Runner Software and remove it.
  5. Claude Code and the open-source components in the Runner are licensed under their own terms.
  6. You are responsible for the machines where Runners run: their security, updates and network, and your right to run the Runner on them.

7. Agent actions and your review

  1. The Agent and the server act with the permissions of the tokens and accounts you connect. You decide the scope of those tokens, branch protection on your code host and who in your team may approve results.
  2. The Service asks a Member to approve a result before the server pushes it to your code host. Review comments are drafts that a Member publishes. Merging is always up to you.
  3. Output is a proposal. AI can be wrong, incomplete or insecure, and it can produce code similar to existing code. Review Output – including the Agent's own review findings and approvals – before you merge, deploy or rely on it. We do not promise that a review finds every defect or that Output works.
  4. Commits created by the Service carry the name of the Member who approved them and no AI marking. Whether and how you label AI-assisted code is up to your own policies, which must also follow your AI provider's usage policy.
  5. Don't use Output to make decisions about people without human review.

8. Customer Content and Output

  1. You own your Customer Content. As between you and us, Output belongs to you to the extent any rights in it exist. We claim no ownership of either.
  2. You give us the right to store, copy, process, transmit and display Customer Content and Output only as needed to provide, secure and support the Service and to follow your instructions.
  3. We do not use Customer Content or Output to train AI models, and we do not sell it.
  4. The Agent can produce similar Output for other customers. You are responsible for checking that Output complies with licenses that apply to it, including open-source licenses.
  5. You confirm that you have the rights and permissions to connect your repositories, trackers and content to the Service, including a legal basis for any personal data in them. Don't put special categories of personal data into tasks.
  6. We may use usage statistics without content (such as counts, durations and token totals) to run and improve the Service. We may use your feedback freely.

9. Acceptable use

You and your Members must not:

10. Illegal content and notices

  1. We store content on behalf of our customers. Our single point of contact under the Digital Services Act is support@mergehand.com, in English or Slovak.
  2. Anyone can notify us of content in the Service they consider illegal. The notice should explain why the content is illegal, say exactly where it is (organization, project, task or link), and include the sender's name and email address and a statement that the notice is accurate and complete. Name and email are not required for notices about child sexual abuse offenses.
  3. We confirm receipt, decide on the notice without undue delay and tell the sender and the affected Customer what we decided and why. People make these decisions; we don't moderate content automatically.
  4. If we restrict content or an account, the affected Customer can complain to us within six months, use a certified out-of-court dispute settlement body or go to court.
  5. If we learn of information giving rise to a suspicion of a criminal offense that threatens someone's life or safety, we inform the competent authorities.

11. Free trial

  1. A new Organization gets a 7-day free trial of Pro, without a card, once per person: up to 3 tasks and 3 reviews per person and at most 15 tasks and 15 reviews for the Organization. We may change the trial offer for future trials.
  2. The trial is free and provided as is. The switching rules of the Data Act (section 17.4) don't apply to it, as Article 31(2) of Regulation (EU) 2023/2854 allows.
  3. When a trial ends without a subscription, the Organization's projects become read-only. You can still view them and ask for an export. 90 days after the trial ends we delete the projects' data; we email owners and admins 14 days before.

12. Subscriptions and payment

  1. Plans and prices per Seat are on the pricing page. Prices exclude VAT.
  2. Orders are sold and invoiced by Sold through Link, LLC, an affiliate of Stripe, as merchant of record (“Link”). Link processes the payment, charges and pays VAT and other sales taxes, issues invoices, handles refunds and manages subscription billing under Link's terms for buyers. Your use of the Service is governed by these Terms.
  3. A subscription is paid in advance for each monthly period, or yearly where offered, and renews automatically for the same period until canceled. The number of Seats follows the people in your Organization's projects; Link may prorate charges or credits when it changes.
  4. Owners and admins can cancel at any time in the billing settings of Mergehand or through Link. Cancellation takes effect at the end of the paid period and nothing more is charged.
  5. While a payment is overdue, projects may be read-only until it is paid.
  6. We announce price changes by email to owners and admins at least 30 days before they apply. A new price applies from the next billing period after that, and you may cancel before it does.

13. Refunds

  1. Fees for a period that has started are not refunded, except:
    • where the law requires a refund;
    • when we end the Service or your subscription without your fault – then we refund prepaid fees for the unused period;
    • under Link's refund policy, under which Link may grant a refund within 60 days of a purchase, case by case.
  2. To ask for a refund, write to support@mergehand.com or contact Link support. We answer within two business days.

14. Availability and support

  1. We work to keep the Service available but do not guarantee uninterrupted operation, and there is no service level agreement unless we agree one in writing. We announce planned maintenance in advance where we can. Work waits in a queue while a Runner is offline.
  2. Support is by email at support@mergehand.com on business days, in English or Slovak.
  3. Features marked as beta or preview are provided without any commitment.
  4. We improve the Service continuously and may add, change or remove features. We announce a change that materially reduces the core functions of your plan as in section 21.

15. Third-party services

The Service works with services you choose – code hosts, issue trackers, Anthropic, chat webhooks and Link. Their own terms apply to them and we are not responsible for them. Their changes can affect features of the Service. You authorize us to access them on your behalf with the tokens and accounts you connect.

16. Privacy and data processing

  1. The Privacy Policy covers personal data we handle as controller, such as Member accounts.
  2. Where we process personal data in Customer Content on your behalf, the DPA applies. By accepting these Terms you also conclude the DPA.
  3. We keep run history for 12 months: runs older than that are deleted together with their logs and outputs. Other retention periods are in the DPA.

17. Term, termination and switching

  1. The contract starts when you sign up and runs for an indefinite period.
  2. You can end it at any time by canceling your subscription; it ends at the end of the paid period. We can end it with 60 days' notice and refund prepaid fees for the unused period, or if you seriously breach these Terms and don't fix the breach within 14 days of our notice. In serious cases – illegal use, a security threat or fraud – we may end it without that period.
  3. We may suspend access immediately where needed to prevent a security risk, serious harm or a breach of law. We tell you why and restore access once the reason is gone.
  4. Export and switching. Under Articles 23 to 26 of the Data Act (Regulation (EU) 2023/2854), you can ask us at support@mergehand.com at any time, independently of your billing period, to export your data or help you switch to another provider:
    • We export all exportable data – tasks, runs, run logs, artifacts and outputs, comments, and project settings and profiles – in JSON and Markdown, within 30 days. If that is technically impossible, we tell you within 14 days and complete it within at most seven months.
    • You then have at least 30 days to retrieve the export.
    • The export doesn't include our own assets and internal data: the Runner Software, agent rules and prompts, and security logs whose disclosure would compromise security.
    • Export and switching are free of charge.
  5. After the contract ends, projects stay read-only for 90 days, or until your retrieval period ends if that is later. We then delete your data and email owners and admins 14 days before. Backups roll off within 14 days. We confirm the deletion on request.
  6. Information on where your data is hosted and which jurisdictions apply is on the security page.
  7. Sections that by their nature should survive the end of the contract – such as 8, 18, 19, 20, 22 and 24 – survive it.

18. Disclaimers

To the extent the law allows, the Service is provided as is and as available. We do not promise that Output is correct, complete, secure or fit for a particular purpose. Mergehand is not a backup or a repository: the original of your code is in your own repositories.

19. Limitation of liability

  1. Neither party is liable for lost profit or revenue, indirect or consequential damage, or loss of data beyond our duty to restore it from the backups we keep.
  2. Considering the nature of the Service, in which Output is a proposal that you review, the parties declare that the damage foreseeable when the contract is concluded (§ 379 of the Slovak Commercial Code) does not exceed the amount below. Our total liability is limited to the fees you paid for the Service in the 6 months before the event that caused the damage, and at least EUR 20. During a free trial it is limited to EUR 20.
  3. These limits do not apply to damage caused intentionally or by gross negligence, or where the law does not allow liability to be limited.
  4. You help prevent damage: review Output before you merge or deploy it, keep backups of your repositories, protect important branches and give tokens only the permissions they need.
  5. Neither party is liable for failures caused by circumstances beyond its control under § 374 of the Slovak Commercial Code.

20. Claims by third parties

You compensate us for damage and reasonable costs from third-party claims caused by your Customer Content, by a breach of section 9 or by an infringement of third-party rights by you or your Members, unless we caused them.

21. Changes to these Terms

  1. We may change these Terms. We email owners and admins about a material change at least 30 days before it takes effect and publish the new version with its date.
  2. If you disagree with the change, you may end the contract before it takes effect, without any fee, and we refund prepaid fees for the unused period. If you keep using the Service after that date, the new version applies; we may also ask Members to accept it in the application.
  3. A change can take effect sooner only if the law, a court or an authority requires it, if it addresses a security threat, or if it is only in your favor.

22. Confidentiality

Each party keeps the other party's non-public information confidential and uses it only for this contract. This doesn't apply to information that is public, was already known to the receiving party, was developed independently or must be disclosed by law – in that case, the other party is told if the law allows it. Customer Content is your confidential information.

23. Assignment

You may not transfer this contract without our consent. We may transfer the contract with all rights and obligations to a company we control or that we establish to run Mergehand, such as a Slovak limited liability company, or to a successor of our business. By accepting these Terms you agree to such a transfer in advance. We tell you by email, and your rights under these Terms don't change.

24. Governing law, courts, language and notices

  1. Slovak law governs these Terms, without its conflict-of-law rules and without the UN Convention on Contracts for the International Sale of Goods.
  2. Disputes are decided by the courts of the Slovak Republic with jurisdiction over our place of business.
  3. The English version is binding. Any translation is for convenience only.
  4. We send notices to the email addresses of your Organization's owners and admins or show them in the application. Send notices to us at support@mergehand.com.
  5. If a provision is invalid, the rest stays in force and the parties replace it with a valid one closest to its purpose. Not enforcing a right is not a waiver of it.

Contact

Questions about these Terms: support@mergehand.com.