Frequently asked questions
- Which AI plan do I need?
- Any way of signing in that the AI agent supports: a subscription or an API key from your AI provider. Each member signs in on their own runner with their own account.
- Where does my code run?
- On your runner – a service in Docker on your computer or your own server. Repositories are cloned, built and tested there, each run in a fresh, isolated container.
- What happens when my runner is off?
- Work waits in the queue and the application shows whose runner is not connected. When the runner connects again, the queued work starts.
- How do I pay for the model?
- Directly to your AI provider, through your AI subscription or API key. Mergehand bills only its own plan – never tokens and never AI usage limits. See pricing.
- How much does the AI provider cost?
- It depends on how you sign in. With an AI subscription you pay its fixed price. With an API key you pay for what the runs use, and your AI provider shows that usage in its own console. Mergehand does not bill it.
- How do we roll it out in a team?
- Start with one person and one real task: connect your code host and tracker, install a runner and take the task through both approvals. Then invite the team – each member installs their own runner and signs in to the AI agent with their own account.
- What does Mergehand see?
- The server talks to your code host and tracker with the tokens you give it (stored encrypted) and keeps what the runs produce: plans, reports, review drafts and run logs with known tokens masked. Run logs and review data can contain excerpts of your code. It never receives your AI sign-in. Details are on the security page.
- Does Mergehand merge or publish anything on its own?
- No. Merge requests are opened as drafts after you approve the result, and merging is up to your team. Review comments are drafts that you publish yourself.
- Which languages and stacks are supported?
- The agent's environment is prepared for each project from your repositories, and quality checks are the ones your repository already defines, such as its CI configuration and scripts.
- Is there a free plan?
- No, but a new organization gets a 7-day free trial of Pro without a card – once per person, with up to 3 tasks and 3 reviews per person and at most 15 tasks and 15 reviews for the organization. After that, Standard is €29 and Pro €49 per seat per month, paid by the organization. Pro adds automations, and neither plan has usage limits. See pricing.
Another question? Write to support@mergehand.com.